The 12th Quality Management Webinar Series theme is Embrace Change: Growing Your Cellular Therapy Services. Over two years, each webinar will focus on a separate step of implementing a new service and/or product into a program through the lens of experienced quality personnel. Purchase the live QM Series 12 Part 2 bundle here: https://learn.factglobal.org/p...

Part 1 featured four webinars throughout 2023 and the beginning of 2024. You may find it helpful to review the concepts from Part 1 before diving into this continuation! You can purchase the QM Series 12 Part 1 On-Demand bundle here: https://learn.factglobal.org/p...

At the conclusion of this live activity, participants will be able to:

  1. Discuss the importance of a new service's process flow map and training methods.

  2. Describe an effective communications and implementation plan for new processes.

  3. Establish a plan for performing qualifications and validations required, meeting labeling requirements, and managing data.


Harminder Kaur-Singh, BSc, BA, SSGB, CPHQ

Quality Assurance Advisor

CHU Sainte-Justine - Cellular Therapy Program


Harminder Kaur-Singh is an accomplished professional with over 15 years of experience in regulatory compliance and quality improvement in the field of cell therapy. Harminder is a certified LEAN Green Belt and CPHQ, with extensive experience leading regulatory compliance and improvement efforts as both an employee and a consultant. As Quality Advisor for the Stem Cell transplant program at CHU Sainte-Justine in Montréal, Quebec, she works with all cell therapy sectors to ensure regulatory compliance and quality improvement efforts. Harminder serves as the Director-at-Large for Quality for the CTTC (Cell Therapy Transplant Canada) and co-chairs the Quality & Regulatory Committee for the CTTC.  Harminder is also a member of the ASTCT Quality Committee as well as being a member of the FACT Education Committee.

No Disclosures.

Susie Joron

Hema-Quebec Donor & Cord Blood Registry Manager


Susie Joron serves as the Operations Manager at Hema-Quebec in Montreal, QC, where she has significantly contributed since 2013, particularly in developing stem cell donor and cord blood services. She holds a BSc in Microbiology and is pursuing an Executive MBA from Laval University in Quebec City, QC. Her areas of expertise include process development, strategic planning, quality & regulations, and operational efficiency.

With over 15 years of experience in cellular therapy, Susie has also held key roles in stem cell transplant programs across Canada. Her responsibilities have encompassed the management of activities such as stem cell donor selection, recruitment, eligibility, and collection, as well as the importation of stem cell products. She has established international partnerships with the World Marrow Donor Association (WMDA) and its members. Recently, she became an inspector for the Foundation for the Accreditation of Cellular Therapy (FACT). Additionally, Susie is an active Swab The World Foundation board member.

Credit Information

Credit Designations Pending Approval.

  • Register
    • Applicant - $100
    • Auditor - Free!
    • Committee Member - Free!
    • Consultant - Free!
    • FACT Staff - Free!
    • Inspector - Free!
    • Inspector Trainee - Free!
    • Non-member - $100
    • Industry Representative - $200
    • Fellow - $50

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