The 12th Quality Management Webinar Series theme is Embrace Change: Growing Your Cellular Therapy Services. Over two years, each webinar will focus on a separate step of implementing a new service and/or product into a program through the lens of experienced quality personnel. Purchase the entire live QM Series 12 Part 2 bundle here: https://learn.factglobal.org/p...

Part 1 featured four webinars throughout 2023 and the beginning of 2024. You may find it helpful to review the concepts from Part 1 before diving into this continuation! You can purchase the QM Series 12 Part 1 On-Demand bundle here: https://learn.factglobal.org/p...

At the conclusion of this live activity, participants will be able to:

  1. Apply examples of methods used to implement a new service.

  2. Select practices to assess the effectiveness of a new service.

  3. Formulate examples of an interruption of operations plan.


Wade Atkins, MS, MT(ASCP), SBB, CQA

Sr. Quality Assurance and Regulatory Affairs Specialist

National Institutes of Health


Nothing to disclose.

Bernadette Mestichelli, MBA, ASQ

Director of Quality Assurance

American Red Cross

Bernadette Mestichelli, MBA, ASQ, is the Director of Quality Assurance for the American Red Cross. She obtained a Bachelor of Science in Medical Technology from the Philadelphia College of Pharmacy and Science, an MBA in management and operations at the New York Institute of Technology, a Manager of Quality/Organizational Excellence certification through the American Society for Quality, and a certification as a Medical Technologist through the American Society of Clinical Pathologists.

Nothing to disclose.

Kerri Hill, BSN, RN, OCN

Quality Management Director

UAMS Cancer Institute

Kerri Hill, BSN, RN, OCN, serves as the Director of Quality for the University of Arkansas for Medical Sciences (UAMS) Cancer Institute transplant and cellular therapy program with 12 years of experience in this role and 26 total years of nursing experience in the field.  Her experience includes transplant and cellular therapy delivery in the inpatient and ambulatory settings. She coordinated multidisciplinary teams in expanding the autologous transplant program to include allogeneic transplants in 2015, onboarding five commercial CAR T products with three pharma groups beginning in 2019, and achieving the corresponding FACT Accreditations.

Nothing to disclose.

Debbie Nennstiel, MBA

Director of Quality Assurance

Blood Assurance

Nothing to disclose.

Credit Information

Credit Designations Pending Approval.

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    • Applicant - $100
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    • Consultant - Free!
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    • Inspector - Free!
    • Inspector Trainee - Free!
    • Non-member - $100
    • Industry Representative - $200
    • Fellow - $50

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